Service Delivery, Termination & Refund Policy

Last Updated: March 27, 2026

Applicable to developers, clients, and partners on website https://sharemap.live. Managed by SHAREMAP COMPANY LIMITED (Business Code: 0318019274).

1. Online Service Delivery

  • SaaS Model: Delivered as cloud Software as a Service via https://sharemap.live with 24/7 automated API connectivity.
  • Activation Timelines: Free tier activated immediately; paid tiers (Standard, Advanced) activated upon payment approval.
  • Validity Period: Standard subscription cycle is 30 days from activation timestamp.

2. Transparent Refund Policy

2.1. Eligible Refund Cases

  • Server-side outages: Map service completely disrupted for over 24 consecutive hours due to ShareMap infrastructure faults.
  • Duplicate or erroneous payments: Accidental overpayments or duplicate transfers for the same order.
  • Mutual early contract termination: Mutually agreed in writing to refund pro-rated unused services.

2.2. Refund Channels & Settlement Deadlines

Original Payment MethodRefund MethodProcessing SLA
Internal E-Wallet BalanceSystem automatically refunds 100% of deducted amount back to E-Wallet balance.Instantly upon cancellation
Direct Bank / VietQR TransferFinance team executes direct bank wire transfer to the original sending account.Within 3 - 5 business days

3. 3-Step Refund Claim Process

  • Step 1: Submit Claim

    Email [email protected] or call 0908184981 with: Account name, Company name, Order ID, Reason, and receiving bank account details.

  • Step 2: Verification

    Customer Service and Accounting audit transaction records and review eligibility within 24 to 48 hours.

  • Step 3: Disbursement

    Formal approval email sent; funds refunded to wallet (instantly) or transferred via bank wire in 3 - 5 business days.

4. Support Contacts